Return & Refund

Return and Refund Policies

Return Policy

  • Time Frame: Items can be returned within 30 days of the delivery date.
  • Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Receipt or proof of purchase is also required.

Refund Process

  • Inspection: Once we receive your returned item, our team will inspect it and notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund based on the condition of the returned item.
  • Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Exchanges

  • We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at [email protected] for exchange instructions.

Shipping Returns

  • To return your product, you should mail your product to our designated return address, which will be provided upon request of a return.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Customer Service

  • Our customer service team is available to assist you with any questions or concerns regarding your return or refund. Please don’t hesitate to reach out to us at [email protected].

Thank you for understanding our Return and Refund Policy. At BlueRein Bookstore, we are committed to providing you with a positive shopping experience, filled with high-quality books that inspire and entertain.